Head of Customer Insight

Head of Customer Insight

Stockport (Hybrid - 2x Days a Week in Office)

£65,000-£75,000

THE COMPANY

A well-known health insurance brand is seeking a Head of Customer Insight to join the team and lead on end-to-end customer experience optimisation!

THE ROLE

As the Head of Customer Insight, you'll lead a team that is responsible for providing insights on end-to-end customer journeys. You will gather insights from surveys as well as other disparate data sets with the aim of optimizing customer journeys to enhance advocacy, loyalty, and customer experience. You will analyse Voice of the Customer (VoC) and Speech Analytics data using qualitative and quantitative methods for all customer groups.

YOUR SKILLS AND EXPERIENCE

• Strong experience in the customer insights space
• Line management experience preferrable (but not essential)

THE BENEFITS

• £65,000-£75,000 (dependent on experience)

HOW TO APPLY

Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page