IT Support Engineer

Job Title: IT Support Engineer

Location: Cardiff

Hours: Full Time & Permanent (39 hours per week)

Salary: Competitive DOE

Shift Patterns: Monday - Friday (Office Based 5 days per week in central Cardiff)

An excellent opportunity has presented itself to join our client, an industry leader in the retail sector. We are actively recruiting for an IT Support Engineer to join the IT team.

As a Desktop Support engineer you will work within the IT Infrastructure Team being tasked to the IT Infrastructure Manager. Your primarily role is to support and maintain desktops, laptops, software, and associated peripherals. Duties of this position include the installation, configuration, and support of operating systems and applications; participation in remote site administration; and production support activities.

Primary Responsibilities

• Responding to end user support requests.
• Contacting end users to find out the nature of the problem.
• Potential travel to satellite offices and ability to work after hours when necessary.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Completing job reports and ordering supplies.

Experience & Requirements

• Knowledge of popular operating systems, software applications, and remote connection systems.
• Microsoft Office technology experience.
• Basic understanding of TCP/IP networking.
• Basic understanding of backup technologies.
• Previous experience with Adobe products
• Good written and verbal communication skills.
• Excellent punctuality skills
• Previous experience in a similar role
• Excellent communication and people skills
• Willingness and ability to learn new skills and use new types of technology
• Ability to prioritise and perform the required solution and Competency in installing, diagnosing, troubleshooting and repairing computer hardware and software.

If you feel these qualities describe you, then we would like to hear from you. Please only apply for the role if you are comfortable with the role outlined above.

Please submit your career details to Andrew Bridges at PDA SEARCH & SELECTION LIMITED.