IT Support Engineer (12 month contract)

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IT Support Engineer (12 month contract)

Llantrisant

Post Date, 07/01/2025

Salary: 30000-36000 per annum

Contract

Contract Type: Agency temp

Salary / Benefits: £30-36k salary

Job Elements

  • The IT Support Engineer is responsible for supporting a manufacturing site of about 80 employees for all things IT.
  • This is a 12 month contract with occasional travel to other company offices.
  • To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications (SAP, Microsoft Windows, Office 365, Android, iOS)
  • To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
  • Interacting and working alongside 1st Line Service Desk as required
  • To accurately record, update and document requests using the IT service desk system.
  • To install and configure new IT equipment.
  • To resolve incidents and upgrade different types of software and hardware
  • To resolve incidents with printers, copiers and scanners
  • To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
  • To communicate effectively with technical and non-technical colleagues at all levels in the organization
  • To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.

The ideal candidate will have:

  • Experience as a deskside support specialist within a manufacturing environment 3 - 5 years
  • Experience with MRP systems (ideally SAP) - 3-5years
  • Experience with all End User Microsoft products.
  • End user support and soft skills - in person and over phone
  • Network troubleshooting skills - ping, traceroute, etc…
  • Minimum of bachelor’s degree in relevant subject
  • Good knowledge around IT infrastructure and networks
  • Experience walking end users through troubleshooting steps over phone - 3-5 years

Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

Job Responsibility
Contract Details
  • Contract Type: Contract
  • Salary Type: per annum
  • Total Applications: 9
  • Last Date: 18/02/2025
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