IT and Customer Service Administrator

Adecco are pleased to be recruiting for an IT and Customer Service Administrator to join an innovative and well respected technology business based in Salford, Manchester (M50)

Full time

Permanent

Monday-Friday

08:30-17:00

£25,000-£26,500 per annum

Salford, Manchester (M50 office based)

Benefits

24 days holiday plus bank holidays

Private Medical insurance after 6 months probation

Cycle to work scheme (coming soon!)

Free car parking on-site

Learning and development opportunities

Role and Responsibilities

Reporting to the IT Service Manager, this role will involve:

• Booking equipment in with manufacturers, arranging collections, chasing updates and time lines on repairs, and updating stock records in the system
• Liaising with the procurement team to place orders for equipment and spare parts for repairs
• Guiding customers on making insurance claims, arranging collection of equipment, sending quotes, and updating claim progress
• Create quotes
• Create Sales Orders for repairs and maintenance
• Schedule calls with technicians and guide customers on remote support
• Create labels for collections and deliveries, manage missing items/delays, and update OpenCRM
• Identify, photograph, and label equipment ensuring correct handling and storage
• OCCASIONALLY assist in the dropping off/collection of equipment to/from the MAC Service Centre (only necessary if you have a valid drivers license)

A driving license is desirable but not essential

To be considered for this vacancy, please apply directly and attach and full and up-to-date copy of your CV. If you have any questions regarding this vacancy, please call Jessica Brion at Adecco Manchester on

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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