Customer Service

The Pilot Group -Customer Service

Our businesses cover electrical wholesale, energy management, and traffic control systems, working across a wide range of commercial and industrial applications - This role sits specifically in ESL who are one of the businesses that make up the group.

ESL connects the demand and supply of industrial electrical components. As the world shifts to a more electric future, ESL helps customers procure their needs in this space by thinking and operating differently.

The company joins supply chains together in a simple and easy-to-deliver way. ESL sources requirements internationally to develop long-term relationships with customers and suppliers, we hold stock in three warehouses (UK, Europe, and America), we provide next-day delivery, and we provide local service in many countries by communicating in more than 18 different languages.

ESL is headquartered in Manchester with people located around the world. It was founded by two female entrepreneurs 17 years ago (both are still in the business) and the company has continued to deliver double-digit growth year after year. The company has 75 amazing people with brilliant skills.

We are now on a journey to build on this fabulous platform to create an even more connected and more automated environment that delivers outstanding service to our chosen markets.

Are you passionate about providing excellent customer service? Are you looking for a fast-paced, varied role?

If the answer to all these questions is yes, then keep reading!

The Role - Customer Service

The role will be working in our US team alongside Account Managers to grow the sales, and develop and maintain relationships within the company. You will be the primary contact for customers and suppliers and provide efficient and professional sales support to colleagues and customers.

Specifically, you will be taking over the sales process from the moment the product has been sold to process orders and complete any administration.

You will liaise with different stakeholders including customers, suppliers, vendors, the internal warehouse and Account Managers to ensure products are received on time and expectations are managed. You will work with our internal warehouse to ensure orders are booked in and out. You will also be responsible for general administration for Account Managers including price lists, quotes and diary management.

The Perfect Candidate - Essential Skills (Customer Service)

• Excellent communication skills (including telephone skills)
• Organised
• Attention to detail
• Previous Customer Service experience
• Excel / data manipulation skills

Location (Customer Service): Head Office, Manchester (Short walk from Manchester Victoria train station)

Commutable from: Manchester, Greater Manchester, Oldham, Rochdale, Warrington, Widnes, Runcorn, Preston, St Helens, Altrincham, Stockport, Bury, Bolton, Leigh, Wigan, Wilmslow

Recruitment Agencies;

The Pilot Group operates a strict PSL and will not accept any unsolicited CVs sent to any member, employee, representative or business unit of the Pilot Group. Any unsolicited introduction will be treated as a CV 'sent in kind’ and as such The Pilot Group rejects all liability to pay any such fees for an unsolicited introduction.