Technical Account Manager

To manage all technical aspects of our relationship with and customers directly, providing top quality pre-sales, project management, and ongoing technical account management and support.

Key Responsibilities of a Technical Account Manager
• Develop close partnerships with current customers to become embedded in their work flow and discussions, to understand their evolving needs.
• Document customer requirements, system configuration settings and, issues and managing communication of these to the business and customer.
• Gather technical data from internal departments and interpreting the material for the target audience, ensuring synergy between the commercial and technical elements of our proposals.
• Become the customer's technical point of contact prior to acceptance into business as usual.
• Become the technical subject matter expert during deployments, upgrades and migrations to a changed platform.
• Provide training for Major accounts on application settings and configuration.
• Provide pre-sales product demonstrations and evaluation of proof of concepts to prospective customers, and/or existing customers, during deployment and pre-sales phase.
• Engage regularly with the product development teams to ensure effective communication of customer requirements, development requests, issues and customer feedback.
• Engage regularly with Helpdesk Support to ensure timely resolution to customer issues, providing clear channels for escalation.
• Provide hand-over documentation to business as usual (service team).
• Provide project visibility to the senior sales management team.

Key Competencies of a Technical Account Manager
Essential
• Have a technical background with strong knowledge of IT software and hardware. Be able to communicate effectively to both technical and non-technical customers.
• Solid IT knowledge of computer memory and processing power, different versions of Windows, storage solutions (on disk, NAS, SAN, cloud, etc.), databases (namely Microsoft SQL Server), servers and virtual machines, and network connectivity and bandwidth.
• Able to provide a consultative approach - constructively challenge, guide and influence.
• Customer focused with excellent client facing skills.
• Superior stakeholder management - able to develop a trusted advisor relationship with cross-functional internal and customer teams.
• Ability to multi-task with evidence of timely and successful delivery of solutions according to customer objectives.
• Excellent listening, negotiation and presentation skills.
• Creative problem solving - able to quickly analyse issues and provide solutions for improvement.

Desirable
• Ideally worked as a Technical Pre/Post Sales Engineer, Pre/Post Sales Consultant or Technical Account Manager.
• Degree Qualification in IT/Engineering or related subject.
• Experience delivering solutions to public sector or law enforcement sphere.

Benefits
• Private Medical Insurance
• Birthday Off
• Purchase up to an additional 5 days of holiday.
• Employee Assistance Programme
• We aim to finish work at 2pm on Fridays.
• We embrace hybrid working and, where it is operationally practicable
• Pension scheme via NEST

Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.

March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment's Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.

Consultant: Donna Jackson