Customer Experience Administration Team Leader

Customer Experience Administration Team Leader - Award Winning Business - progression
£30,000 starting salary, 34 days holidays, long list of benefits, on-site gym, superb transport links, top team and great vibes. Passion for customer experience and customer 1st mentality
ManchesterOffice based - Gorgeous offices - Manchester City Centre location - Energy & passion - 9am - 5pm Monday to Friday - B2B client role.
Manage a team of 6, growing up to a team of 10. Man- manage - get stuck in - Lead!

Hands-on role for an experienced team leader with energy, great team building abilities, and a customer service mentality. A growth company with their best years incoming - Expanding team and client base means opportunity!

Wonderful opportunity to work in award-winning business providing employee wellbeing services to businesses across the UK.

We’re looking for someone with 5+ years leading a small team of customer service / customer experience / administration professionals.

The Role:

• Manage to day-to-day running of the customer experience team, leading a team of 6 customer service administrators (growing to 10)
• On-boarding clients, answering customer queries
• Be a key advocate of everything customer service, looking for new ways to improve
• Work to SLAs, ensure client expectations are managed confidently
• Provide training and support, regular 1-2-1’s, and the delivery of all team KPI’s and performance

We are looking for:

• 5+ years’ experience in customer service / customer experience
• Someone who has managed a small team of customer service / administrators
• An excellent attention to detail and a real passion for problem solving
• Elite communicator and motivator with great leadership skills
• Dynamic and flexible approach, as well as the ability to work well under pressure.

Top customer service leadership role, speak to Lauren @ Duval or apply now!