Service Administrator

Service Desk Administrator

Location: Hybrid working, must be able to commute to Bingham area. 
Salary: Up to £24,375
Job Type: Full-time, Permanent

GTS Transportation is thrilled to partner with a forward-thinking client in the technology and services sector to recruit a Service Desk Administrator. This role is your chance to be the first point of contact for customers, ensuring their needs are met efficiently and professionally while contributing to the smooth running of a dynamic service desk.

As a Service Desk Administrator, you’ll be the go-to person for handling customer inquiries and ensuring field operations run seamlessly. You’ll liaise with stakeholders, coordinate with field engineers, and actively work to improve processes. From deployment planning to escalation management, you’ll play a key role in delivering outstanding service and maintaining customer satisfaction.

What You’ll Do:

• Schedule and deploy field engineers based on geography, skillsets, and service level agreements (SLAs).
• Proactively manage any service disruptions by liaising with customers and internal teams.
• Monitor, update, and optimise engineer diaries while addressing issues like delays or absences.
• Communicate effectively with customers about changes or updates to appointments.
• Collaborate on business improvement initiatives to enhance operational processes.
• Perform administrative tasks to keep the service desk running smoothly.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Experience in a customer-focused, telephony-based environment.
• Prior exposure to resource deployment and optimisation within a field-based organisation.
• Exceptional communication skills—both written and verbal.
• A collaborative mindset with the ability to work effectively in a team.
• Customer-first attitude with outstanding service delivery skills.
• Strong planning, organisational, and multitasking abilities.
• The confidence to handle negotiations and resolve conflicts diplomatically.

• Be part of a dynamic and innovative team.
• Opportunities to make meaningful contributions to customer satisfaction and operational excellence.
• Supportive environment with room to grow and develop professionally.

Ready to be the backbone of a high-performing team? Send your CV and a brief introduction to Alice at