Product Implementation Manager

Company description:

ClearCourse

Job description:

Are you a proactive and technically savvy professional with a passion for seamless product integration? ClearCourse is looking for a dedicated Product Implementation Manager to join our ClearAccept team and drive the successful adoption of our payments platform across our group companies and partners.

About ClearCourse:

ClearCourse is a leading provider of innovative software solutions that empower businesses to thrive. With our diverse portfolio of products and a customer-centric approach, we help organizations across various industries streamline their operations and achieve their goals. Our company culture fosters collaboration, creativity, and continuous learning, making ClearCourse an exciting place to work.

Role Overview:

As the Product Implementation Manager for ClearAccept, you will oversee the integration of our payments platform, ensuring timely, efficient, and high-quality adoption by ClearCourse group companies, independent software vendors (ISVs), and other partners. This role requires technical expertise and strong stakeholder management skills, as you’ll be guiding both technical and business teams through the integration and certification processes. You’ll be responsible for managing developer documentation, creating user guides, and supporting the rollout of new features to internal and external stakeholders.

We offer a competitive salary and generous benefits package, including:

• Life Assurance and private medical cover with cash plan
• Group Income Protection and enhanced Company Pension
• Enhanced maternity, paternity, and adoption pay
• Generous training budgets and reimbursement for professional memberships
• Hybrid working model with 25 days annual leave
• 24/7 employee assistance programme, including Peppy Health App
• Bike to Work Scheme
• Recruitment referral bonuses
• Additional flexible benefits with the Perkbox platform, providing discounts from major retailers

Key accountabilities include:

• Leading integration sessions for new platforms and customers, establishing feature sets and timelines, and addressing technical questions with support from tech teams and Product Managers
• Developing and maintaining up-to-date integration and certification documentation
• Tracking feature adoption and performance, providing insights to drive product roadmap enhancements
• Creating and updating user guides, FAQs, and support content for both customers and internal teams
• Managing and updating third-party plugins like Magento and WooCommerce, ensuring feature compatibility

What you will bring to the role:

• Experience working with API-based products and technical understanding of payments in digital and in-person channels
• Ability to read and understand code (e.g., JavaScript)
• Proven experience in writing technical documentation and using content management tools (e.g., Contentful, MarkDoc)
• Proficiency with product ticketing software (e.g., Azure Dev Ops, JIRA) and collaborative documentation tools (e.g., Confluence)
• Strong product implementation or customer support background
• Excellent stakeholder management skills, including the ability to communicate effectively with technical and non-technical audiences

If you’re a self-starter with a passion for product implementation and stakeholder collaboration, APPLY now to send your CV for immediate consideration!