Product Implementation Manager

The Product Implementation Manager(s) will lead the delivery of New Product Development and product migration on a range of insurance underwriting and policy administration systems employed by Q Underwriting.

You will work alongside the business and other stakeholders to gather requirements, prepare specifications and blueprints, document testing requirements, and create solution designs, including smoke test developments before releasing to the business and other stakeholders for testing and sign-off per testing requirements.

Occasionally the Product Implementation Manager will support other key projects across Q Underwriting and will act as a key referral point for IT Change / Application Management, etc. You will become the SME on our insurance underwriting and policy administration systems.

Strong personal organisation is required, together with a 'can-do' attitude and an ability to work to tight deadlines and under pressure, within defined frameworks. The role holder must be positive, innovative, collaborative, and strive to provide great service to the business, as well as deploying both analytical and creative skills in finding solutions to the businesses’ change requirements.

You will be a senior figure in a major and ongoing transformation and value-driving programme, displaying strong leadership and stakeholder management / influencing skills.

You will need to be self-sufficient, working with relative autonomy and be comfortable engaging with a wide range of stakeholders.

This role will require some travel to business sites for training, requirements gathering, testing and ongoing support.

Responsibilities

• Deliver New Product Development and product migration from legacy to target platforms
• Successfully meet the business (and other stakeholders – finance, compliance, data, IT, etc) expectations
• Deliver and manage new and migrated product specifications, to be handed over to Application Change team post-launch
• Coordinate implementation and testing activity
• Mitigate and improve existing business challenges
• To be proactive & maintain a high degree of customer service.
• Continual communication to all interested stakeholders and escalation where appropriate.
• Coordinate training and onboarding to new systems as required

• Support wider change programme, where required
• Support other operations activities, where required