Service Delivery Manager

We are seeking a Service Delivery Manager to oversee the delivery of first-class recruitment services to a portfolio of high-profile MSP clients. This role is ideal for a motivated, creative, and customer-oriented individual who thrives in a collaborative environment and is passionate about making a real difference in the recruitment sector.

• Manage a team of Recruitment Business Partners, ensuring effective service delivery across client portfolios.
• Organise and lead vacancy briefings with hiring managers, creating robust recruitment plans.
• Act as a liaison between clients and suppliers, ensuring clear communication and understanding of requirements.
• Drive customer experience enhancements and uncover new revenue opportunities.
• Ensure recruitment services are delivered in line with contractual obligations, maintaining high levels of client satisfaction.
• Monitor and manage KPIs and SLAs, ensuring the team becomes trusted advisors to Hiring Managers.
• Coordinate interview scheduling, manage feedback, and handle negotiations between hiring managers and recruiters.
• Ensure compliance with legislation and oversee candidate submissions to ensure all checks are in place before commencement.
• Develop and maintain strong relationships with senior stakeholders, identifying forthcoming recruitment needs and ensuring adequate team coverage.

• Experience in recruitment within a 360 Agency environment, internal resourcing, or MSP delivery.
• Strong understanding of recruitment legislation and statutory requirements.
• Proven people management skills, including workload distribution and team development.
• Excellent commercial acumen with a knack for identifying commercial opportunities.
• Ability to manage internal and external stakeholders, influencing and controlling outcomes effectively.
• Strong rapport building skills, capable of dealing with stakeholders at a senior level.
• Ability to adapt style to meet varying client needs and analyse data to make informed decisions.
• Accountability for team outputs and delivering against performance objectives.

Proud winners of:

• #1 Recruitment Agency - Glassdoor Best Places To Work 2020
• The JobCrowd Top Companies for Graduates to Work For 2021
• The JobCrowd Top Companies for Apprentices to Work For 2021

Our values, your values; our future, your future

All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel and reservists.