Technical Support Specialist

Technical Support Specialist – £35K to £40K + Company Car/Allowance

Location: Wythenshawe
Company Car Allowance: £350 per month or a provided vehicle
Industry: Technology, Specialist Equipment, Manufacturing

Are you a technically skilled problem solver with a passion for customer service and technology? We’re seeking a Technical Support Specialist to join a leading provider of innovative technology solutions. This is a critical role within the business, offering a fantastic opportunity to work with cutting-edge systems across various industries.

We welcome candidates from a diverse technical background, not necessarily from the electronic security industry. If you’ve worked in office printer servicing, hospital/clinic equipment, or manufacturing environments, we’d love to hear from you!

About the Company: Our client is a global leader in integrated technology solutions, providing access control, security systems, home automation, and fire alarm systems to businesses and organisations across multiple sectors.
With decades of industry experience and a presence in over 90 countries worldwide, they are well known for their innovative products and exceptional customer service. The company continues to expand its product range and services, adapting to an ever-evolving market to meet the needs of its clients.

The Role: The Technical Support department is critical to the success of this business. As a Technical Support Specialist, you will deliver high-quality customer support, both on-site and remotely, ensuring customer satisfaction through detailed troubleshooting and problem resolution.

You will work closely with various departments, including Development, Product Test, Sales, and Product Management. You’ll need to be a strong Project Manager, able to handle multiple issues simultaneously, both independently and as part of a team.

Key Responsibilities

As a Technical Support Specialist, you will:

• Provide customer support for IT systems, including software, hardware, and low-voltage electrical equipment.
• Install and configure software and hardware solutions.
• Troubleshoot and resolve technical issues through problem-solving and fault-finding.
• Deliver remote support using tools such as TeamViewer and Quick Assist.
• Conduct root cause analysis to identify underlying issues.
• Provide technical support to branches and customers across different time zones.
• Conduct site visits in the UK and overseas as required.
• Manage the ticketing system, ensuring customer issues are tracked and resolved efficiently.
• Answer customer queries and provide technical advice on the company’s product range.
• Escalate and manage key issues by liaising with other departments, including Development, Product Management, and Quality.
• Prepare site visit reports and technical application notes/bulletins.
• Chair meetings, take minutes, and ensure action points are followed through.
• Train customers and colleagues on the use and support of the company’s full product range.

What We’re Looking ForWe’re seeking candidates with the following skills and qualifications:

?? Electrical Knowledge

• 17th or 18th Edition certification is essential.

?? IT Skills

• Strong knowledge of Microsoft Windows systems, IP networks, and cloud-based solutions.

?? Customer Service Skills

• Ability to deliver outstanding customer support in-person, over the phone, and in meetings.

?? Electronics Knowledge

• Electronics experience is advantageous but not essential.

What We Offer:

?? Salary: £35,000 to £40,000 per annum
?? Company Car Allowance: £350 per month or a provided company car
?? Training and Development Opportunities
�? Company Social Events
?? Xmas Shutdown

Who Should Apply? This role is perfect for someone with a technical background, whether from IT systems, office printers, hospital equipment, or manufacturing environments, who is passionate about providing first-class customer service and solving complex technical issues.

If you’re ready to take your career to the next level and work with innovative technology solutions, we’d love to hear from you!

Apply today and join a forward-thinking, innovative company that values its people and strives to deliver best-in-class solutions to its clients.

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.