Customer Service Administrator

Rewards and Benefits on Offer

• Immediate start date.
• Varied and interesting job role.
• Great resources.
• Great team culture.
• ny support required is provided.

The Company you will be working for;

Our client is an established and successful company based in Shildon. They are currently looking for an Administrator to join their team. If you are interested and meet the person specification of the job role, please apply below.

The job you will be doing

• Sales order processing
• Key account management including managing and tracking orders
• Providing customers with regular updates of their open orders
• Monitoring overdue orders and keeping customers informed
• Liaising with customers to ensure orders, queries and complaints are dealt with in a timely manner
• Develop and maintain customer accounts
• Process quotations
• Liaise with warehouse, planning and other relevant departments to ensure on time deliveries
• Work as part of a team to achieve both personal and departmental KPI’s
• Partake in training as and when required by the business
• Any other duties deemed relevant to the position

About You

• Previous customer service experience
• Experience in Microsoft Word and excel
• Excellent administrative skills and attention to detail
• Ability to work on own initiative and as part of a team
• Demonstrate excellent problem solving and communication skills
• Ability to prioritise and work under pressure
• Be customer focused both internally and externally
• Clear, confident telephone manner