Customer Service Adviser

Customer Services Executive 
 
We have a new Customer Services Executive position available within the UK Operations Team, reporting to the Customer Services Supervisor.
 
Key Responsibilities:

• Deal directly with customers either by telephone, email or live chat
• Manage all customer orders as per the internal SOP’s and customer vendor compliance
• Handle and respond efficiently to all general and order specific customer enquiries such as providing pricing and delivery information, complaints, returns and refunds
• Managing return requests
• Obtain and evaluate all relevant information to handle product and service enquiries
• Log details of enquiries, comments and complaints and details of actions taken
• Prepare and distribute customer activity reports

• Proven customer service experience across a range of business sectors
• Excellent data entry, typing and analytical skills
• Excellent telephone manner
• Strong Ms Office and CRM Skills
• Excellent time management and goal orientated focus
• SAP and Salesforce knowledge is required

• Hybrid working after probation
• Private Medical Insurance
• Private Dental
• Family Discounts
• 25 Days Holiday + Bank Holidays
• Plus more!