Customer Service Advisor

Customer Service Advisor

Salary Starting salary up to £27,300, salary review upon successful completion of 6 month probation

Location Trafford Park, Manchester

Permanent, Full Time

The Customer Service Advisor plays a central role at the Distribution Centre, ensuring an efficient and high-quality service to both internal and external customers. This role supports our field based colleagues and support teams enabling them to provide an excellent operational service at all times.

*Please note this role is based in the office full time, 5 days a week. Monday -Thursday 7:30am-4:30pm and Friday 7:30am-3:30pm*

What you’ll be doing

• Liaising with customers effectively to provide high levels of customer satisfaction and commercial success

• Providing product knowledge and support to field based colleagues and support teams

• Managing the effective delivery of customers material order requirements

• Collating and co-ordinating van stock deliveries to ensure no deliveries are missed and all colleagues on each run receive their deliveries when expected

• Answering incoming telephone calls, maintaining excellent customer service whilst dealing/resolving all issues

• Ensuring delivery dates and times are recorded accurately

• Prioritise and plan for any responsive colleague orders/collections

• Ensuring van stock deliveries meet schedule and quality expectations

• Liaising with the planning teams for colleague holidays and sickness

• Processing orders by colleague by sending purchase orders to suppliers

What you’ll need

• Experience of dealing with customers

• Experience working in a similar environment such as a builders’ merchant

• Experience in using warehouse based stock system

• Industry product knowledge

• Use of full range of Microsoft Office

• Ability to complete tasks in an accurate and timely manner when working under pressure

• Attention to detail

• Effective liaison with staff/other stakeholders to give information/find information/resolve problems

• The ability to develop and project a positive image of Great Places through personal, written and oral skills

• Empathy with our tenants and residents and willingness to deliver exceptional customer service

What we need from you

• Ability to work as part of a team as well as on own initiative

• Proactive, can do attitude

• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing

• A passion to advocate on behalf of people and communities

• A commitment to work in partnership with others for the benefit of Great Places

• A commitment to continuous learning and improvement

• An ability to work in uncertainty

• To be professional and work with integrity, inclusivity and respect for diversity

We love to hear from anyone who is enthusiastic about working in social housing. We know people can be reluctant to apply if they don’t fill 100% of the job requirements, so if you are unsure that your qualifications and skills are what we are looking for in this role, let us decide. We still want to hear from you and would welcome an application that tells us all about your experiences, achievements and what value you can add to the team.