Customer Experience Manager

Are you eager to land a brand new role for the? Our client in West London are looking for an experienced Customer Experience Manager to join their team and play a crucial role in their Customer Service operations.

Position: Customer Experience Manager
Location: West London
Hourly Rate: £36 p/h (Umbrella)
Start: ASAP
Hours: Monday - Friday / 9am - 5pm 
Duration: 3 months (Possible Extension)

Key Responsibilities

• Responsible for managing the day to day operations of the Contact Centre and Customer Service Centre.
• Lead and manage high performing teams of multi-disciplinary customer services advisers who provide a first-class first-point-of-contact service.
• Proactively collate and use information intelligence to anticipate customer needs, reduce demand, promote omni channel options and identify innovative service delivery options.
• Responsible for implementing and managing systems, procedures and processes for organisation and control of the service, including cash and cheque collection.

Job Requirements

• 2 years or more exprience within a local authority envrionment or a similar organisation.
• Management qualification or equivalent experience.
• Extensive knowledge and experience of managing customer service environments (both face to face and telephone) at a senior level in a large, fast-paced complex organisation.
• Call centre and business planning expertise and knowledge.
• Experience of effectively delivering change within customer service environments (including embracing digital platforms).

How to Apply:

If you meet the qualifications and are excited about contributing to the success of this local authority, please submit your CV to Tyrese at Tempting Recruitment via tyrese.gb@temptingrecruitment or call directly on . Be sure to highlight your relevant experience and how your skills align with the requirements of the role.