Business Systems Trainer

HAYLEY DEXIS are looking for a Business Systems Trainer to join our well-established and experienced team at our headquarters in Halesowen. You will join us on a full-time, permanent basis and in return, you will receive a competitive salary.

HAYLEY DEXIS is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, PPE, tools, lubricants etc) in the UK. We are an equal opportunities employer, currently employing over 1,200 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.

Working hours: 40 hours per week Monday to Friday

Responsibilities for our Business Systems Trainer:

• Training Delivery - Plan, design, and deliver engaging end-user training on Infor CSDE (M3) and other applications such as Microsoft Office, ensuring that employees are competent on internal business systems and tools.
• Training Material Design & Development - Create user guides and trainer guides using multiple resources to support self-directed & instructor led learning methods, tailoring to different learning styles, and maintaining for accurate, dependable ongoing learning resources.
• Needs Assessment - Close collaboration with stakeholders to identify training needs and create learning paths for role specific training, aligned to business function/departmental needs.
• System Knowledge - Continuous learning and in-depth knowledge on applications, staying up to date with new features & releases, reviewing end user impact and ensuring best practices are always accurately reflected in training delivery & material.
• Employee & SME (Subject Matter Expert) Support - Ad-hoc end-user support outside of scheduled training for post-training questions and guidance. Working closely with subject matter experts providing guidance on content development and teaching train the trainer sessions.
• Evaluation - Measuring training success & how effective the training provision is for end users and the business, listening to feedback and adjusting course structure, plans and material accordingly.

Skills & Attributes we’re looking for in our Business Systems Trainer:

• Interpersonal - Strong people skills and relationship building abilities to engage with diverse audiences, adapts and addresses individual learner needs.
• Technical Proficiency - Good understanding of systems and software as well as the ability to quickly learn and adapt to new tools.
• Instructional Guidance - Expertise in delivering impactful training sessions and one to one coaching tailored to different audiences. Is effective in both in-person and digital instructional design.
• Communication - Strong and clear verbal and written communication skills to translate technical concepts into concise and engaging tailored messaging to suit varied audiences, listens and answers questions.
• Problem Solving - Capable in troubleshooting technical issues during training and provides practical solutions to enhance participants confidence in system usage.
• Organisational - Effective at managing multiple tasks and priorities in a fast-paced environment.
• CTP certification (or equivalent) is essential.
• Experience in delivering systems training in classroom (webinar/hybrid) – Essential
• Experience of training delivery on an ERP implementation - Desirable
• Experience with Infor CSDE (M3) - Desirable.
• Engineering or Distribution industry knowledge - Desirable

Benefits:

• From 23 days annual leave (plus public/bank holidays) increased with length of service
• Training provided through our own Hayley Academy
• Company pension
• Life Assurance cover
• Wellness programmes

Don’t miss out on this fantastic opportunity to join the team at HAYLEY DEXIS – please click ‘apply’ now to become our Business Systems Trainer – we’d like to hear from you!