Customer Insights Manager

Customer Insights Manager
Hybrid (2x days a week in Stockport)
£60,000-£70,000

An incredible opportunity to join an established health insurance brand as a Customer Insights Manager.

THE COMPANY

An award-winning company, offering health and life cover, is seeking a driven Customer Insights Manager to gather insights for the business to enhance customer experiences.

THE ROLE

As a Customer Insights Manager, you'll be responsible for leading a small team, working alongside other departments to provide insights on end-to-end customer journeys. You will be gathering insights from multiple data sets aiming to contribute to strategic plans based on data-driven insights. You'll also be analysing Voice of the Customer and Speech Analytics data using both qualitative and quantitative methos for all customer groups.

YOUR SKILLS AND EXPERIENCE

• Strong experience with insight's generation and storytelling
• Line management experience (preferred but not required)

THE BENEFITS

• £60,000-£70,000

HOW TO APPLY

Please register your interest by sending your CV to Rina Raka at Harnham via the Apply link on this page