Customer Insights Manager

Customer Insights Manager

Up to £70,000

Stockport (Hybrid)

Harnham are partnering with a leading financial services business currently hiring for a Customer Insights Manager to help build out a brand new function within the business, with the overall aim of turning measurement of CX into a science.

The Role:

As a Customer Insights Manager, you will be:

• Involved in research that provides insights and analysis to the wider business and supporting optimisation of customer journeys.
• Analysing quantitative and qualitative data across Speech Analytics and VoC for customers.
• Highlighting key customer pain points and developing reports and tracking to ensure groupwide actions to resolve them.
• Define CV principles to support the development of customer experiences.
• Lead and recruit a team of CX professionals.

Skills & Experience:

• Proven experience in delivering CX improvement initiatives.
• Mixed methods research experience.
• Experience managing change.
• Managing/mentoring teams.

How to Apply

Register your interest by sending your CV to Daniel Abbasi via the apply link on this page.