Senior Office Administrator

Job Title: Senior Office Administrator

Location: Mold, Flintshire

Salary: Up to £37,500 – depending on experience

Job Type: Permanent, Full Time

About us:

Jackson Fire & Security is rapidly expanding operations across the UK, making now an exciting time to join a company which benefits from constant demand for its fire and security solutions. We work in a wide range of sectors including education, social housing, property management and retail, offering solutions from basic fire extinguishers through to large commercial installations.

Working for Jackson Fire & Security you will be a highly organised and proactive individual. You will be based at our Head Office in Mold, North Wales and our standard working hours are 8am-5pm Monday to Friday. Some flexibility will be required to support the needs of the business.

About the role:

As the Office Administrator you will be responsible for supporting the Service Manager running our team of lone working field-based Fire & Security Engineers and taking care of the daily running of the Operations office, ensuring that all customers are serviced, on time and to the highest standards. Your duties will include:

• Developing strong relationships with customers, focusing on customer service, retention and growth
• Supporting and providing cover for the Service Manger as and when required, managing motivating and supporting field engineers directly
• Supporting Projects team, ordering stock, collating packs and booking in work
• Producing drawings for the Projects team (after suitable training)
• Resolving all customer queries promptly, ensuring delivery of the highest standards of service
• Monitoring and ordering materials and equipment, ensuring stock levels are correct

About you:

• Proven experience in administration in a busy, close working office environment - ideally gained within the fire protection or security industry but full training and support will be given
• Highly driven and motivated and the ability to multi-task daily and prioritise workload
• Attention to detail is a key part element of this role
• People management and motivation of the lone working engineers
• Strong commercial acumen
• Clear, effective and influential communication skills at all levels
• Must be IT literate with knowledge of Microsoft and experience of using CRM systems
• Must have a Full UK driving licence

About the benefits:

• Salary up to Up to £37,500 – depending on experience
• 25 days annual leave plus Bank Holidays
• Additional day off for your birthday
• Continuous ongoing training opportunities
• Private medical insurance
• Opportunities to progress within the organisation
• Company pension
• Regular team building days/nights out
• Quarterly recognition awards for outstanding performance
• Christmas Bonus
• Office based in Mold, North Wales

More information:

Due to the nature of the business, successful applicants will be subject to Security Screening in accordance with BS7858.

We are committed to promoting diversity and inclusion in the workplace. We believe that a diverse and inclusive workforce enhances our ability to meet the needs of our clients and fosters a positive and collaborative work environment.

All applications for this vacancy are to be submitted online, and strictly no agency calls or agency CV submissions.

Please click APPLY to send your CV, to be considered for this role.

Candidates with the relevant experience or job title of; Operations Manager, Head of Operations, Operations Coordinator, Operational Manager, Office Manager, Senior Operations Executive, Senior Ops Administrator also be considered for this role.