IT Service Desk Analyst

Newstaff Employment Services is recruiting for an IT Service Desk Analyst on a 3 Month Fixed-Term Contract, on behalf of our client based in St Albans, Herts.

• A full UK driving license is essential
• Must have at least 3 years experience in a similar role
• GCSE level education
• Car owner

You will be required to provide onsite and direct support to users in the other offices which are based in Milton Keynes, Rickmansworth and London.

Main Duties:

• Be the first point contact for users, logging and responding to incidents, using there ITSM platform.
• Providing excellent customer service to colleagues and users.
• Complete relevant and skilled investigations before escalating to the 2nd line team.
• Onboarding new starters, including conducting inductions and providing them with basic IT training.
• To liaise with 3rd party suppliers and vendors. 

Experience Required:

• Knowledge of Microsoft client operating systems and applications.
• Azure Active Directory administration (users and computers)
• Strong hardware diagnostics and fault-finding experience
• Basic Citrix Virtual Desktop administration
• Knowledge of Office 365 including Teams, OneDrive and Sharepoint online
• Basic understanding on LAN and WAN network topologies
• Basic underanding on Microsoft SQL Server
• FreshService or other ITSM Tool
• Wolters Kluwer - CCH Central / Audit Automation/ Document Management
• Knowledge of Computer Hardware and Peripherals
• Understanding of mobile devices iPhones and Andriod
• Detailed ticket logging abilities

Monday to Friday 37.5 hours per week 

Salary: £30,000 pa to £35,000 pa (pro-rata) + overtime available

Interested?  Please call Anne Marie on or email CV to