Customer Service Support

Page Personnel are working in partnership to recruit for a Customer Service Support role. This position is a fantastic opportunity for a dedicated individual seeking this level of role, providing exceptional customer service and ensuring customer satisfaction.

Client Details

Our client is a distinguished leader in their industry, renowned for delivering exceptional customer service and offering top-quality products to consumers worldwide.

Description

• Proactively assist Sector/Site Managers with daily tasks, inquiries, quotations, and order management.
• Ensure all necessary information is accurately recorded in the CRM system.
• Prepare pricing, tenders, and quotations for manufactured products, procured goods/services, and propose alternative options and pricing to compete with market offerings.
• Conduct regular follow-ups on quotations and update the CRM in coordination with the relevant Sector/Site Manager.
• Develop proficiency in product costing and pricing using the established price list.
• Provide support and act as a deputy for Sector/Site Managers during their absence.
• Delivering high-quality customer service via phone, email and live chat.
• Handling customer queries and complaints, ensuring resolution in a timely manner.
• Working in a team to achieve shared goals and KPIs.
• Managing multiple tasks simultaneously in a fast-paced environment.
• Communicating effectively with customers and team members.
• Utilising CRM systems to log customer interactions and details.
• Contributing to team meetings to share best practice and ideas for improvement.
• Maintaining knowledge of the retail industry and company products.

Profile

A successful Customer Service Support should have:

• Demonstrated experience in a similar position.
• Outstanding customer service abilities, driven by a passion for assisting others.
• Strong written and verbal communication skills.
• Proven ability to multitask and manage time efficiently.
• Excellent organisational skills with a keen eye for detail.
• A collaborative mindset, fostering a positive and supportive team environment.

Job Offer

• A competitive salary of £28,000 per annum.
• Generous holiday allowance of 24 days plus bank holidays.
• Convenient on-site parking facilities.
• An inclusive company culture that values team collaboration.
• Opportunities for career growth..