Technical Customer Administrator

TECHNICAL CUSTOMER ADMINISTRATOR

Purpose of this role
* To provide quick and efficient support to our customer queries.
* Ensure all queries are dealt with by the correct department in a timely manner.
* Work with our Quality manager to investigate Customer Claims and how to reduce these using our quality system.

Primary Functions
* Speaking or emailing customers or suppliers.
* Working with our Sales, Design, Technical and Production team to support our customer's needs.
* Working with our Service department to arrange site visits if required.
* Arranging customer visits / inspections with the factory.
* Logging all Customer Claims on our system and making sure they are closed out correctly and in a timely manner.
* Working with our Documentation Control team to make sure any document requests are dealt with.
* Using our Quality / NCR system to reduce Customer Claims in for the future. This will include holding meetings with the relevant departments.

• Personal Characteristics

* To have a strong character and show good leadership qualities.
* Preferably an engineering background.
* Good communication skills
* To be self-motivated and proactive
* Be capable of handling difficult situations and working well under pressure.
* Have strong work ethic to set the standard to all colleagues for behaviour, productivity, and conduct.
* Willingness to be flexible with day-to-day role and working hours.
The Customer Service Engineer role is a vitally important role to ensure the success of W&W. You are expected to be flexible with your duties and to perform whatever is reasonably asked of you to ensure the company's production commitment is met.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.