Inbound Sales Advisor

Inbound Insurance Sales and Service Consultant

Salary: £27,711 (Plus yearly company bonus)

Hours: Full time - Monday to Friday (1 Saturday in 3)

Hybrid: - 1 day a week in the office

The role:

• take inbound service calls to support existing customers with post-sales support, including policy changes, cancellations and general queries
• take inbound sales calls from prospective customers who have generated quotations, either from one of our partners, a comparison website, or directly from our website
• take inbound renewals calls from existing customers, supporting them in a range of insurance policy renewals
• follow sales, customer services, and renewals processes through to completion, making sure card payment details and Direct Debits are completed accurately
• follow all compliance and quality standards, including FCA regulations and GDPR

Desirable experience

• experienced in financial services or business insurance, and telephone customer services
• highly motivated and passionate about sales and customer services
• able to deal with different customer concerns, questions, and objections while ensuring all interactions result in a positive experience for the custom
• highly resilient and able to maintain attention to detail and focus while working independently
• adaptable, willing to learn, and open to change, understanding that processes and products will evolve
• strong in active listening, with the ability to recognise and understand customer needs
• computer literate with the ability to multitask across systems

Benefits

• A competitive salary that reflects your experience, our pay policy and the market we’re in from your first day
• We match what you put into your pension up to five per cent
• Smart Health services including unlimited access to a 24/7 virtual GP
• A flexible benefits scheme with an allocated allowance each year to choose from benefits including private medical insurance, dental insurance, travel insurance, up to five days extra holiday, and gym membership
• Life assurance of four times your basic salary
• A generous holiday entitlement of 25 days annual leave, plus bank holidays, and an extra day of holiday every two years to use however you wish
• A health cash plan reimburses your everyday medical expenses (with the opportunity to increase the level of your plan in your flexible benefits)