Outbound Customer Service Agent

Outbound Customer Service Agent

My client are a leading provider of marketing and communications in the UK. With over 30 years' experience in the direct marketing, CRM and transactional communication industries, they take great pride in providing their clients with a variety of tailored solutions and cost-effective services to improve the quality of their customer communications, streamline processes, consolidate costs and ultimately, deliver a greater return on investment.

They are headquartered in Tottenham, North London and specialise in helping businesses connect with their target audiences through creative and technology-driven marketing campaigns. With offices in Warrington and Central London also, they are committed to delivering exceptional service to their clients.

Purpose of Job:

Are you confident, tenacious and an ambitious sales professional?

We are looking for confident, target driven, Customer focused and adaptable individuals to join our team as an Outbound Sales Agent. You will be working on behalf of a legal firm looking to purchase and consolidate debt owed to companies that have lost out to rogue phoenix companies. You must be confident in B2B conversations with senior level decision makers who have the authority to grant you the sale of the debt.

You will provide accurate MI to internal and external stakeholders to maximise all business opportunities as well as deliver against strategic objectives and quality measures. If you are self-motivated, with an excellent telephone manner and the ability to build effective relationships quickly, you will thrive in this role. Its more than just your experience, what is important to us, is that you feel at home building connections with new customers, helping them to see the benefits of our products and offers.

Key Skills:

• Proven track record in sales
• Highly professional and credible with decision makers
• Good understanding of CRM systems.
• Knowledge of Contact Centre workflow and telephony technologies
• Excellent Objection handling skills
• Previous outbound sales experience is essential
• Results Focused
• Customer focused
• Able to use procedures and controls required to identify, mitigate and manage risks, complaints, breaches and to protect client assets and support business continuity plans.
• Industry Knowledge
• Excellent written and verbal communication skills
• The ability to prioritise, multitask and manage time efficiently.
• A Team Player

NB This is an office based job

Perks and Benefits

• 22 Days Holidays plus 8 Bank Holidays
• Statutory Pension Scheme
• EAP Program
• Employee Discount Scheme
• 26K salary plus % of debt purchased as bonus (on average £500 pcm but uncapped)

All employment will be subject to satisfactory DBS check, employment references and confirmation of right to work in the UK.

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy

Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.