Prepare and process all necessary documentation for exporting goods via air, including customs clearance documents, export declarations, bills of lading and AWB's/HAWB's.
Coordinate with airlines and other transportation providers to book cargo for space on flights, ensuring timely and cost-effective transportation of goods.
Act as the main point of contact for customers, providing them with shipment status updates, addressing inquiries and concerns, and ensuring high levels of customer satisfaction throughout the export process.
Work with other departments within the company, such as operations, warehousing and finance to ensure smooth coordination of export activities and timely processing of shipments.
Negotiate freight rates with airlines and other service providers to secure competitive pricing for export shipments while ensuring profitability for the company.