IT Support Engineer

IT Support Engineer

Location: South Devon
Working Style: On-site
Contract: Competitive Day Rate / Inside IR35

Join Our Team:
As a 2nd Line Support Technician, you will deliver advanced technical support by resolving complex IT issues escalated from the 1st line team. This includes troubleshooting hardware, software, and network problems to ensure the efficient and reliable operation of networks, data centers, servers, and storage systems.

Key Responsibilities:

• Diagnose, troubleshoot, and resolve escalated IT issues from the 1st line support team, ensuring timely resolutions within SLA agreements.
• Perform routine maintenance, updates, and patches for hardware, software, and network systems to ensure optimal performance.
• Provide high-quality support to end-users, including remote and onsite assistance for hardware, software, and network-related concerns.

Your experience:

• Proficient in diagnosing and resolving issues with Windows operating systems, Active Directory, Office 365, and network troubleshooting (LAN/WAN).
• Experience in providing advanced technical support, escalating complex issues to 2nd line support when necessary, and ensuring timely resolution in line with SLAs.