IT Support Engineer

IT Support Engineer
Devon
24-26k Package + Great Benefits
  
Our client, a dynamic and passionate IT services provider, is dedicated to delivering exceptional support to small and medium-sized businesses. With their personal touch, they empower businesses to thrive through the effective use of technology. To meet demand, they now have an exciting opening for an IT Support Engineer to join their growing team.
  
IT Support Engineer rewards:  

• Competitive starting salary of 24-26k per annum
• Access to cutting-edge technology
• Ongoing training
• Opportunities for career advancement
• Great benefits
• Generous PTO

• Provide first and second-line technical support to clients via the helpdesk.
• Diagnose and resolve hardware, software, and network-related issues efficiently.
• Install, configure, and maintain IT infrastructure, including servers, PCs, and networking equipment.
• Assist with IT projects, including hardware installations, software upgrades, and system migrations.
• Deliver on-site training to clients on IT systems and solutions.
• Maintain accurate documentation of client systems, troubleshooting steps, and resolutions.
• Monitor and manage IT environments to ensure optimal performance and security.
• Collaborate with team members to improve processes and deliver excellent service.

• Minimum of 1–2 years of experience in IT support or a similar role.
• Strong knowledge of Windows operating systems, Microsoft 365, and networking fundamentals.
• Experience troubleshooting hardware, software, and network issues.
• Excellent customer service skills with a friendly and approachable demeanor.
• Strong verbal and written communication skills.
• Proven ability to prioritize and manage multiple tasks effectively.
• A proactive and flexible approach to work, with a willingness to take on diverse tasks.
• Valid UK driving license and willingness to travel locally for on-site support.