Sales Support Executive

Sales Support Executive

Competitive Salary

Monday - Friday / General Office Hours

Flint

Our client based in Flint is looking for a Sales Support Executive to join their team on a permanent basis. As the Sales Support Executive you will support UK Business Managers in the management and development of sales, for a designated portfolio of customer accounts. Reporting to the Head of Sales you will primarily focus on the UK market, but with the scope to extend to international markets where appropriate.

Performance Objectives

• Responsible for managing the process.

o Originate a critical path for each project.

o Draw up and maintain a project management schedule for each customer project.

o Attend weekly cross-functional meetings to provide regular updates and highlight potential issues. Liaise with the relevant business functions to ensure trials are carried out correctly.

o Liaise with customer contacts to ensure project progression.

o Raise relevant internal documentation, ensuring their timely completion and sign-off.

o Communicate with the customer, their agents, artwork houses and other parties to meet all the requirements for the completion of artwork.

o Co-ordinate and manage the artwork process, communicating with the customer, their agents, artwork houses and other parties to meet all the requirements for the completion of artwork. Supply relevant documentation to the customer as required.

o Represent the company at artwork meetings and passes on press.

o Attend first production runs and prepare customer samples.

• Management of designated customer accounts.

o Relationship management.

o Customer negotiations.

o Forecasting.

o Internal and external communication.

• Attend project meetings with customer where required.
• Organise samples.
• Manage the administration for opening new customer accounts.
• Organise the administration for managing and maintaining the customer price file.
• Provide customer contact at times of Business Manager unavailability e.g. travelling, meetings, holiday etc.
• Support the BM with general customer administration.
• Coordinate customer raw material requirements and customer promotions with Supply-chain.
• Manage customer contact for ad hoc information requirements and routine messages.

Person Specification

• A good understanding of customer and internal business processes.
• Numerate and able to understand product costings.
• Working knowledge of the manufacturing process.
• Strong communication skills both verbal and written.
• Ability to communicate with both technical and non-technical personnel.
• Able to lead projects ensuring that they are delivered on time and in full.
• Able to persuade and influence individuals inside and outside the organisation.
• A confident decision maker, who is also cognisant of the boundaries of their decision-making authority.
• Shows initiative when dealing with issues.
• Able to quickly identify the root-cause to problems.
• Able to identify options for solving problems, quickly and confidently advocating the optimal route forward.
• Will readily use the knowledge of the immediate team and other peers and colleagues within the organisation to identify the best solutions to issues.
• Ensure compliance with Health & Safety rules and procedures.
• Project management skills.
• Ability to prioritise a wide ranging and rapidly changing workload.
• Commercial experience within FMCG or related industries.
• Ideally, a graduate in business related area.
• Experience of working in an international business environment would be an advantage.

Benefits

• Bonus based on company performance.
• Employer pension contribution of 5% increasing to 9% with service.
• 23 days holiday plus statutory increasing to 25 days.
• Life insurance x 1 base pay to start increasing to x 3 with service.

gap personnel group is committed to the selection, recruitment, and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.