Sales Support Executive

My client is looking for a Sales Support Executive to join their team to support their UK Business Managers

Primarily focused on the UK market, but with the scope to extend to International markets where appropriate.

Job Role

Responsible for managing the NPD process

Originate a critical path for each project

Draw up and maintain a project management schedule for each customer project

Attend weekly cross-functional meetings to provide regular updates and highlight potential issues. Liaise with the relevant business functions to ensure trials are carried out correctly.

Liaise with customer contacts to ensure project progression

Raise relevant internal documentation, ensuring their timely completion and sign-off

Communicate with the customer, their agents, artwork houses and other parties to meet all the requirements for the completion of artwork

Co-ordinate and manage the artwork process, communicating with the customer, their agents, artwork houses and other parties to meet all the requirements for the completion of artwork. Supply relevant documentation to the customer as required

Represent the company at artwork meetings and passes on press

Attend first production runs and prepare customer samples

Management of designated customer accounts

Relationship management

NPD & range management

Customer negotiations

Forecasting

Internal and external communication

Attend project meetings with customer where required

Organise samples

Manage the administration for opening new customer accounts

Organise the administration for managing and maintaining the customer price file

Provide customer contact at times of Business Manager unavailability e.g. travelling, meetings, holiday etc

Support the BM with general customer administration

Coordinate customer raw material requirements and customer promotions with Supply-chain

Manage customer contact for ad hoc information requirements and routine messages

General:

A good understanding of customer and internal business processes

Numerate and able to understand product costings

Working knowledge of the manufacturing process

Strong appreciation of the NPD process

Communication:

Strong communication skills both verbal and written

Ability to communicate with both technical and non-technical personnel

Responsibility:

Able to lead projects ensuring that they are delivered on time and in full

Able to persuade and influence individuals inside and outside the organisation

A confident decision maker, who is also cognisant of the boundaries of their decision making authority

Shows initiative when dealing with issues

Problem solving

Able to quickly identify the root-cause to problems

Able to identify options for solving problems, quickly and confidently advocating the optimal route forward

Will readily use the knowledge of the immediate team and other peers and colleagues within the organisation to identify the best solutions to issues