Customer Service Advisor

Customer Service Advisor - £22,678 p.a. plus Benefits! - Our Huncoat Customer Services Team is under new management and we're hiring for 2023. Join us representing the Bensons for Beds brand, effectively resolving any issues our customers may have with their order.

The Role - Customer Service Advisor

This role may also be known as a Customer Solution Specialist, Complaints Handler, Customer Resolution Executive or Customer Care Specialist.

We are currently looking for customer focused problem solvers to come and join the team at our Customer Services offices in Huncoat, Lancashire!

Start Date: ASAP

As a Customer Service Advisor, you will handle a range of queries and complaints across multiple channels inc. social media, emails and inbound calls. Working as a part of our highly driven team you will make a real difference and valued contribution to our customer experience, focusing on providing solutions on the customer's first call where possible and ensuring we achieve our agreed service levels. 

You will use your initiative, thinking outside the box and liaising with other Bensons departments to find solutions, taking ownership of cases to ensure that all customer queries are resolved to a high standard. Demonstrating empathy, adaptability and a positive 'can-do' attitude whilst trouble-shooting the issue, ensuring that you deliver impeccable customer service and consistently delight our customers in all interactions.

We want you to reflect Bensons for Bed's values of being "Devoted", "Driven" and "Daring".

We have an engaging team and working environment and we are ready to welcome new colleagues to the team! Full training is provided to ensure you have the knowledge and skills to be successful in the role.

Skills Needed

We are looking for Customer Service Advisors who are passionate about delivering first-class customer service whilst reaching a resolution for our customer's complaints and are eager to contribute to business improvement.

Other skills include:

• Previous experience in a Customer Service setting. This does not need to be in a contact centre, we are looking for people from a range of backgrounds including the care sector, hospitality, retail or beauty for example.
• Previous complaint handling experience with the ability to explain the situation & resolution in a balanced manner, always remaining calm and professional.
• Strong problem-solving skills with the ability to think outside the box and use your own initiative.
• Positive attitude with the ability to adapt to change.
• Ability to show genuine empathy to our customers and understand their queries.
• Ability to work at pace and under pressure, meeting agreed targets and timelines.
• Ability to use Microsoft packages inc. Excel and Outlook

Our Benefits!

In return for your contribution to the team’s performance, we offer a competitive base salary plus
all these extra benefits:

• *Employee discount scheme for Bensons products
• *Medicash - cashback options for Health and Wellbeing services (dental, optical, virtual GP, other healthcare services and more)
• Unum Income Protection - for peace of mind if you’re off work long term due to illness
• *Pension scheme – provided by Legal & General
• *Discounted Gym membership
• *Cycle to Work scheme
• Annual leave buy & sell scheme – you can top up your holiday entitlement or sell unused days to suit you
• *Enhanced maternity and adoption leave
• Access to Retail Trust services (guidance and support on retail issues, mental health, wellbeing & financial topics)
• Learning and development programmes to gain new knowledge and skills
• Career progression – access to internal opportunities to build your career within Bensons for Beds
• *Long service awards and ‘Love to Shop’ voucher rewards to spend as you like
• Free refreshments (e.g. fruit, tea & coffee).
• Free on-site parking
• Work committees including “Fun at Work” and “Your Voice Matters”
• Recognition incentives
• Dress-down Fridays

We're Bensons for Beds! We put Sleep Wellness™ at the heart of everything we do. With 100 years of experience in sourcing the best quality beds, frames and mattresses, at Bensons we understand how to design the perfect, tailored sleep experience. We have 170+ locations and employ c 1800 colleagues. Under new ownership of Alteri Investors we have an ambitious 3 year plan to grow the business further and achieve our mission.

If you love working with a great team, engaging with a variety of challenges, growing your skills and developing new ones then click now to apply to join us!

There is a brief online application process to complete, to tell us about yourself, answer some questions and confirm your eligibility. We’ll reply to you asap!