Customer Service Operations Support

The Skills You'll Need: Customer Service, SAP, Advanced Excel, Analytical skills
Your New Salary: £15 - £23 per hour (Equivalent of £29 - £45K pa)
Location: Newcastle
Duration: Short term temporary assignment until 30/06/2025
Job status: Hybrid, 2 days a week in office (Tue and Thu)
Working hours: 37.5 h p/w, Mon-Fri (8am-4pm / 8.30am-4.30pm/ 9am - 5pm)
Job posting ID: 3740

Who You'll Be Working for: An international leader in household products.

Customer Service Operations Support - What you'll be doing each day:

Working with the Global Mobility Services team based in Newcastle providing services to employees globally in relation to mobile devices - phones and tablets. The ideal candidate must be comfortable working in a team that has a focus on stewardship, compliance whilst delivering outstanding employee experience.

Customer Service Operations Support - Main responsibilities:

• Completing monthly and quarterly audits to identify and eliminate stewardship risks and deliver cost savings.
• Ensure users are compliant with required mobility software (upgrades and IOS).
• Provide support to Service Delivery Manager and Service Delivery Specialist with any project work.
• Provide support with capitalization of assets in required countries ensuring all documentation has been submitted.
• Provide support to Global Mobility Finance Senior Manager with invoice verification, escalating any outages and liaising with the supplier where necessary.
• Provide support to Global Mobility Finance Senior Manager with financial reporting, verifying and cross checking data.
• Pro-actively identify process improvements and work with relevant team members to implement these.
• Ensuring accurate storage of key documentation for audit and stewardship purposes within the company.
• Managing data from multiple bespoke internal systems (training provided).

Customer Service Operations Support - The Skills You'll Need to Succeed:

• Proven experience in pro-actively identifying process improvements and simplification.
• Excellent knowledge of MS Office - particularly Excel.
• Excellent organizational and leadership skills.
• Strong analytical skills.
• Acute attention to detail is essential.
• Pro-active and able to juggle workload, flexible and agile using multiple systems including SAP, plus internal and external data portals.
• Ability to learn quickly and work autonomously.
• Outstanding communication, interpersonal abilities and high level of presentation skills.
• Possess excellent problem solving and decision making skills.

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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

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