Service Assistant

Summary

As a Service Assistant you'll work across visitor areas, helping different departments deliver high-quality customer service.

Salary: £11.50 per hour.

Duration: Fixed Term Contract from 15th February until 30th November 2025

Hours: 468 hours between February and November.  This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

12 hours per week split into four 11am to 2pm shifts. This will involve working some weekends and some bank holidays.

Interview date: week commencing 27th January

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Reporting to Ross Anderson, you’ll be part of a team of 5 working at Souter Lighthouse.

Service Assistants play an important role in supporting various property teams in greeting and helping our visitors. No two days are the same and you can expect to meet lots of different people and help in various visitor areas. You’ll be involved in different tasks. These could include greeting visitors on arrival, restocking the shelves in the bookshop and promoting our fundraising. Most importantly you’ll talk to visitors, answering any questions they have to make sure they can find everything they need for their visit. This role would suit anyone with a passion for delivering great customer service and a keen interest in learning about visitor operations. 

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

We'd love to hear from you if you are:

• Customer focused with positive attitude
• A team player, but also can work on your own initiative
• Well organised and adaptable
• Willing to learn new skills 

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme 
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.