Customer Service Manager

Role: Customer Service Manager

Salary: £40000 - £45000 per annum

Are you ready to lead in a dynamic, forward-thinking environment? Our client, a pioneering insurance company with over 25 years of industry experience, is redefining the insurance landscape with cutting-edge, tailored solutions for both B2B and B2C customers. They leverage hassle-free digital platforms to deliver seamless customer experiences and are passionate about innovation and disrupting traditional models. This role is fully onsite and does not offer hybrid working.

Why You’ll Love Working There:

•    Authenticity & Transparency: Be your true self and share your ideas openly.

•    Empowerment & Growth: Thrive in a culture that celebrates curiosity, creativity, and forward-thinking.

•    Market Leadership: Join a team that continues to lead with innovative solutions that put customers first.

Exciting Opportunity: Customer Service Manager

We’re looking for an experienced Customer Service Manager to lead and motivate a team of multi-skilled agents. If you have a background in contact centres and insurance, and a passion for building high-performing teams, this role is for you!

Your Impact:

•    Team Leadership: Mentor and manage the claims, service, and retentions team to deliver exceptional customer service.

•    Performance Management: Oversee daily operations, develop best practices, and drive continuous improvement.

•    Customer Interaction & Support: Ensure customer-centric decision-making and resolve issues with professionalism and empathy.

•    Customer Experience: Enhance satisfaction and loyalty through data-driven insights and feedback.

•    Collaboration & Communication: Work closely with other departments to ensure a seamless customer experience.

•    Reporting & Analysis: Utilize data to make informed decisions and drive initiatives.

Daily Tasks:

•    Allocate and monitor workloads to achieve KPIs and SLAs.

•    Conduct quality monitoring, file reviews, and daily stand-ups.

•    Review claims and service metrics to identify areas for improvement.

Ready to shape the future of insurance? Apply now and be part of a company that values authenticity, transparency, and empowerment.