Facilities and Operations Manager

It’s delivering operational excellence in magnificent surroundings.

It’s being at the heart of a unique organisation. And it’s the satisfaction of leading a team to success. This is what makes working for The Royal Household so exceptional.

As Facilities and Operations Manager at the Palace of Holyroodhouse, you’ll play a vital role in ensuring the smooth running of The King’s official residence in Scotland, delivering exceptional service and operations in a truly unique environment.

Reporting to the Superintendent, you'll oversee the facilities management, health and safety compliance, and operational delivery. Balancing the needs of a busy working palace with its role as an international visitor attraction, you’ll ensure every detail is perfectly managed.

Key Responsibilities:

• You’ll lead on planned and reactive maintenance, coordinate key projects, and work closely with internal teams and external partners to maintain the Palace’s fabric and ensure compliance with statutory requirements.
• As a key operational contact, you’ll manage diverse tasks, from supporting Royal events like Garden Parties and Investitures to leading sustainability initiatives and implementing the highest health and safety standards.
• You’ll liaise with key stakeholders, professional advisers, contractors and consultants to manage varied maintenance and refurbishment projects at the Palace.

This is a role where your ability to plan, problem-solve, and collaborate will ensure operations run seamlessly while preserving the history and grandeur of this extraordinary setting.

Essential Criteria:

• With proven experience in facilities and project management, you’ll have a strong understanding of compliance, contract management, and budgeting.
• Experienced with managing people and resources, you’ll inspire your team and partners to deliver high standards across operations.
• With a background in financial reporting, you’ll demonstrate strong accuracy in data analysis and the ability to deliver clear, insightful reports to inform strategic decision-making.
• You’ll have experience in health and safety, risk assessment, and inspections, with a pragmatic approach to problem-solving and a proactive mindset.
• Your excellent communication skills and collaborative nature will allow you to build strong relationships with internal teams and external stakeholders alike.
• A passion for historic settings and experience working with listed buildings would be an advantage. However, it’s your leadership, organisational skills, and commitment to excellence that will set you apart.

What we offer:

We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.

Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.

Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.

We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.

Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.