Technical Support Engineer

Technical Support Engineer

Salary: £35,000 - £40,000 per annum

About us: 

Ruleguard is a SaaS application company serving the financial sector compliance market. As a leading firm within the innovative "RegTech" sector we delight in creating cutting-edge business software to make it as easy as possible for banks, brokers, and investment firms to comply with regulation.

Benefits we offer our Technical Support Engineer: 

• 25 days of annual leave increasing by 1 day each year up to 30 days
• Employer pension scheme
• Private Health Insurance
• Medical Cash Plan 
• Income Protection
• Life Assurance
• Gym/fitness benefits
• Flexible working
• Home workspace equipment allowance
• Wellbeing and social events

The Technical Support Engineer Role:

This is a diverse and interesting technical support role offering experience of information security and support best-practices at an industry-leading software development company.

You will join a close-knit and friendly Operations Team, reporting directly to the Senior ISMS Manager and passionately ensuring that internal users have an outstanding experience of our infrastructure, products and services.

Key Responsibilities of our Technical Support Engineer:

• Support our Operations Team with a broad range of IT administration tasks including:
  
  - Application user and access management
  
  - File server user and access management
  
  - Helpdesk ticket management
• Assist the Information Security Manager with due diligence requests
• Provide IT assistance to our staff
• Upgrade and maintain software, hardware and systems
• Manage our Active Directory installation and users
• Assist with the management of our mobile devices and asset register
• Conduct a range of server management programmes
• Manage our end-point protection software
• Manage our hardware procurement processes

Your Knowledge and Experience: 

• Broad general knowledge of IT business systems
• Knowledge of customer service practices
• Experience with helpdesk management tools
• Experience in a customer-facing software support role
• Good technical knowledge of Windows OS and web application admin
• A keen interest in information security and best practices would be a bonus

Yours Skills & Abilities:

• Office365 management, or similar
• OneDrive and Sharepoint, or similar
• Freshdesk helpdesk software, or similar
• Jira application life cycle and bug tracking, or similar
• Exposure to Microsoft Entra (Azure AD)
• Exposure to Microsoft Intune, or similar
• Exposure to Crowdstrike, or similar
• Exposure to patch management services
• Technical aptitude and the ability to rapidly learn new software
• Excellent written and verbal communication skills
• Creative problem solving 
• Time management
• Personal organisation

If you are looking for a new challenge, please click apply now to be considered as our Technical Support Engineer – we’d love to hear from you!