Technical Account Manager

My client are a leading provider of marketing and communications in the UK. With over 30 years' experience in the direct marketing, CRM and transactional communication industries, they take great pride in providing their clients with a variety of tailored solutions and cost-effective services to improve the quality of their customer communications, streamline processes, consolidate costs and ultimately, deliver a greater return on investment.

We are looking for a client account manager, to work very closely with the Client Services and Sales team to grow and retain existing accounts. Strong communication skills and the ability to form relationships is key. Knowledge of the marketing technologies and wider comms would also be an advantage. You'll need to demonstrate a solid grasp of modern marketing technology and the process to deliver them. Knowledge of the wider world of comms would also be an advantage.

The perfect person for this position will have a solid background in a successful client facing role, with a well-developed pitching style and a high level of enthusiasm! You'll be working closely with the Head of Client Services, so we’re looking for someone with a clear vision, who is proactive and able to develop strategies.

You’ll also work closely with the wider team in devising sales collateral, compiling business cases and crafting engaging proposals. Do you love creativity and the difference it makes to client’s businesses? Are you highly motivated, tenacious and able to spot where the best opportunities lie?

You will be working on their customer data platform designed to help businesses collect, analyse, and utilise customer data for improved marketing and personalisation. It offers tools for creating customer profiles, segmenting audiences, and automating marketing campaigns, allowing companies to enhance customer engagement and drive sales through data-driven insights.

Responsibilities:

• Develop and nurture strong, long-lasting relationships with key customer stakeholders.
• Provide customers with insights and best practices to maximise the value they receive from our offerings.
• Collaborate with the technical and support teams to address customer needs.
• Ability to collaborate effectively with cross-functional teams, including sales and product
• Collaborate with the sales team to identify opportunities for revenue growth within the existing customer base.
• Develop and execute account plans to drive customer expansion and increased revenue.
• Gather customer feedback and communicate insights to the sales, product and development teams.
• Advocate for customer needs and collaborate with internal teams to drive product improvements.
• Support customer usage of technology including configuration of software and troubleshooting of issues
• Act as conduit between the customer software licences holders and our product and development.

Key Skills

• Strong communication and interpersonal skills.
• Expertise in relationship management.
• Knowledge of marketing technologies and modern communication strategies.
• Analytical skills for customer data and feedback analysis.
• Strategic planning and account management skills.
• Proposal creation and pitching proficiency.
• Collaboration with cross-functional teams, including technical, sales, and product teams.
• Creative and innovative thinker.
• Dedicated to understanding and addressing customer needs.
• Able to spot and capitalise on opportunities.
• Technical Support: Address technical issues and software needs
• Proven experience in a client-facing role within customer success, account management, or client services.
• Background in marketing technology or related platforms.
• Demonstrated ability to develop and maintain long-term client relationships.
• Proven track record of collaborating with sales teams to identify growth opportunities.
• Experience in gathering and using customer feedback to inform business decisions.

Perks and Benefits!

• Working hours 9am to 5:30pm
• 24 days holidays
• Statutory pension scheme
• Free EAP service
• Benefits Platform

N.B All employment will be subject to satisfactory DBS check, employment references and confirmation of right to work in the UK

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy

Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.