Customer Success Manager

Customer Success Manager - £35k - Manchester City Centre (Hybrid) - Agency

NEW EXCLUSIVE ROLE! Our client are on the look out for a passionate Customer Success Manager to join their growing team to manage relationships with high-profile clients! Apply Now!

Our client is a rapidly growing firm that have developed a one of a kind insight platform serving Brands, Financial Services and Governments. We offer a unified platform to capture, store, replay, and monitor digital communications, helping organisations meet compliance obligations. They're expanding fast in the US and are looking for a dynamic Customer Success Manager to join our team.

You'll be part of a culture that breeds creativity and rewards perseverance and hard work. You'll work alongside smart, talented individuals from diverse backgrounds. Our client support and value flexible work arrangements to ensure a healthy work/life balance.

Roles and Responsibilities:

• Provide world-class service in handling and resolving customer inquiries.
• Collaborate with Sales, Accounting, Engineering, and Customer Support to address customer issues.
• Understand and confidently explain the platform's features and benefits.
• Assess, clarify, and validate customer needs to achieve land and expand goals.
• Manage relationships with priority clients.
• Champion customer feedback internally to enhance service.
• Deliver, measure, and communicate ROI throughout the customer lifecycle.
• Accurately forecast revenue within your accounts to meet KPIs.
• Organize and track projects within the Customer Success team.
• Participate in forums, feedback sessions, and collaborative efforts to improve processes.

Benefits:

• Competitive salary
• MacBook Pro and relevant Apple accessories
• 34 days holiday (25 days annual leave, birthday, and 8 bank holidays)
• Direct managerial support via monthly 1:1 and annual 360 reviews
• Quarterly company culture events
• Exposure to a Manchester scale-up with progression opportunities
• A unique and supportive culture

Ideal Candidate:

• Degree and/or 3+ years of account management or customer service experience
• Understanding of cloud solutions, preferably in the IT sector
• Ability to assess customer needs and deliver appropriate solutions
• Professional business manner with the ability to interact with executives
• Strong time management, workload management, and attention to detail
• Excellent verbal and written communication skills
• Experience with Salesforce or other CRM systems is desirable
• Resourceful with strong problem-solving skills
• Enthusiastic, with a strong work ethic and positive attitude
• Excellent listening, negotiation, and presentation skills

Don't miss out -Apply online now!

Please note due to high volumes of applications unfortunately we are not always able to respond to all unsuccessful applicants. However we wish everyone who applies the? very best with their job search.?