Customer Success Manager

Customer Success Manager – Cyber Security 

Remote - £40,000 - £50,000 + bonus (based on upsell and renewal opportunities) 
 
Are you a customer centric individual with a passion for the Cyber Security space?  
 
Consegna Talent Solutions are working with a team of experts of designing and delivering infrastructure solutions and advise clients on all aspects of Cloud, Security, Data & AI solutions. 
 
They have multiple awards and certifications with various Partners across the Cloud & Security space, and due to a successful period onboard new customers across their Security offering, they are now looking to add a Customer Success Manager to focus on their Security customers.  
 
The Customer Success Manager Role:

• Consegna Talent solutions are looking for the first Customer Success Manager to join this team and build long-term strategic relationships with customers and to ensure that customers meet their desired goals on a continuous basis.  
• You will have the opportunity to benefit from the skills and experience of industry leaders across the business as you will be working closely with the Technical and Senior Leadership teams, to help drive product and customer growth.  
• Deliver world-class customer experiences through onboarding, ongoing management, issue resolution, relationship management, and communication. 
• Develop strong strategic relationships within all customer accounts to ensure that the customer achieves their desired outcome. 
• Provide regular customer reviews and deliver reports on the platform, highlighting the benefits and aligning service delivery aligned with customer requirements. 
• Be the customer's subject matter expert and advisor on all things service and business-related. 
• Become the escalation point for customers, and work with all internal teams to ensure proactive communication to customers on technical issues, relay commercial information back to sales teams, and operate beside the Team on delivery of services. 

The ideal candidate Consegna are looking for: 

• Someone proactive and eager, that wants to help create a world class customer success department and provide a world class customer experience. 
• Passion for technology and becoming a subject matter expert for customers 
• 3 -5 years’ experience in a similar position in a customer-facing role 
• Highly organised with excellent communication skills both written and verbal   

If this sounds like you, reach out to Rob, or a member of the Consegna Talent Solutions team today to discuss more - apply or call