Customer Support Officer

Customer Support Officer

• Organisation: Transport for Greater Manchester
• Job Type: Full-time, Temporary
• Hours: Rota system between 7am and 8pm Monday to Friday. 8am to 8pm at weekends
• Contract: Initially until 31st March 2025
• Start Date: By 6th January 2025

Join the dynamic Customer Contact Centre team at Transport for Greater Manchester as a Customer Support Officer. This role is perfect for individuals who enjoy variety in their workday and excel in providing outstanding customer service. As the first point of contact for in-bound calls, you will handle a wide range of queries and requests, ensuring customer satisfaction and maintaining our high service standards.

• Serve as the first point of contact for customers and stakeholders, addressing queries and requests via telephone.
• Issue travel passes and make Local Link journey reservations.
• Handle Contactless Payments enquiries and provide journey planning advice.
• Utilise multiple systems simultaneously to manage customer interactions efficiently.
• Work collaboratively within a team environment as well as independently.
• Meet daily KPIs and contribute to the team’s success.
• Participate in ongoing training to continually develop skills and knowledge.

• Excellent written and verbal communication skills.
• Ability to multitask and navigate through several different systems.
• Strong team player with the capability to work effectively on your own.
• Passionate about achieving targets and delivering high-quality customer service.
• Flexibility to work on a shift basis, including unsociable hours.

To apply to this role, please submit your CV below and a consultant will be in touch to discuss the next steps.