Sales Administrator

Sales Administrator - 6 months FTC 

Are you passionate about delivering exceptional customer service and have a knack for sales support? We have an exciting opportunity for you to join a great client of ours in the Croydon area.

Core Responsibilities:

• Engage with Customers: Handle enquiries about our products, services, and order statuses.
• Resolve Issues: Respond promptly to customer inquiries and resolve issues efficiently.
• Maintain Records: Ensure customer information is accurate and up to date in our records.
• Support Projects: Provide administrative support for new project quotations.
• Coordinate Deliveries: Liaise with material control and manufacturing departments to ensure timely delivery promises.
• Manage Orders: Book out service exchanges, repair transmissions, spring couplings, and spare part orders.
• Track Orders: Maintain up-to-date records on outstanding transmissions with customers.
• Process Sales Orders: Ensure timely processing and tracking of sales orders to guarantee customer satisfaction.
• Support Warranty Claims: Collaborate with team members and the service team to manage warranty claims.
• Order Parts: Handle back-to-back ordering for parts from Germany and liaise with them for urgent orders.
• Assist in Projects: Contribute to other company projects or tasks as needed.

Professional Experience & Education:

• Background in technical mechanical sales administration.
• Direct customer interaction experience.
• Strong commercial acumen.
• Excellent telephone manner.
• Proficiency in Excel, Word, and strong communication skills.
• Exceptional organizational and multi-tasking abilities.

Package Details:

• Contract Type: Fixed Term, full-time.
• Working Hours: 5-day week, Mon – Thur 08:30-16:30, Fri 08:30 – 15:30 (36.5-hour working week).
• Salary: £30k - £35k (dependent on experience).
• Bonus: Annual Bonus (pro rata on year of joining).
• Holidays: 25 days holiday (pro rata).
• Pension: 3% EE and 6% ER.
• Benefits: Life Assurance, Salary/Bonus Sacrifice, Private Health Care, Dental Health Care, Cycle to work scheme.

Ready to take the next step in your career? Apply now and join this dynamic team!