Sales Administrator

My client, a leading company in the procurement and supply chain sector, is looking for a Sales Administrator to join their team. This permanent position will play an important role in managing customer relationships and supporting the sales process.

Key Responsibilities:

• Communicate daily with customers, Sales Managers, and Service Engineers by phone and email.
• Review customer requests, spot any issues, and provide quick responses with the correct information.
• Answer customer questions, resolve problems, and make sure product details are clear.
• Prepare and check quotations, ensuring accuracy in part numbers and quantities, following company pricing policies.
• Send quotes to customers and inform Sales Managers to follow up.
• Enter customer orders into the ERP system and process them correctly.
• Keep the dispatch/warehouse team updated on order changes.
• Prepare shipping documents when needed.
• Assist with creating presentations and gathering technical information for quotes.
• Process sales returns and credits as needed.
• Provide updates to customers about their existing orders.
• Help with risk assessments and order checklists.
• Collaborate with the team to ensure the smooth running of sales and service activities.
• Review quotes to ensure all pricing and costs are correct before they are sent out.

Job Requirements:

• Experience in sales administration, especially with technical or engineering products.
• Knowledge of shipping within the UK and Europe, including Ireland.
• Strong customer service skills.
• IT skills and experience with ERP systems, ideally Navision or SAP.
• Experience with Ministry of Defence products is a plus.
• Proactive and self-motivated, with a positive attitude.
• Ability to work well in a team, especially with remote Sales Managers and Engineers.

Benefits:

• Permanent, full-time contract.
• 25 days holiday.
• Annual bonus.
• Company pension plan (3% employee, 6% employer contribution).
• Life assurance.
• Salary/bonus sacrifice options.
• Private healthcare and dental care.
• Cycle to work scheme.

If you're an experienced Sales Administrator and want to join a leading company in the procurement supply chain sector, we'd love to hear from you. Apply today!