Customer Service Executive

Role: Customer Service Executive
Location: Salford Quays
Type: Permanent
Salary: £23,000-£25,000 per annum - Depending on experience
Hours: 08:30-16:30 Monday-Friday

Are you a customer focused, empathetic individual?
Would you like to work for a growing manufacturing company?
Would you describe yourself as a strong customer service candidate?
Are you a strong team player with excellent inter-personal skills?

If so, I would love to hear from you!

A great opportunity has arisen within the UK office of an international manufacturer and distributor of cleaning equipment.

Due to continued growth the company are now looking for a customer service candidate to join their team on a permanent basis.

The purpose of the role is to provide first class service delivery to both new/existing customers.

Role Responsibilities:

• Answer incoming calls professionally
• Respond to customer enquiries
• Processing customer orders
• Research required information using available resources
• Handle and resolve customer complaints
• Provide customers with product and service information
• Process returns/repairs
• Identify and escalate priority issues
• Follow up customer calls and make outbound calls where necessary
• Communicate with couriers for deliveries/ product exchanges
• Assist other departments as and when required
• Use of all company systems – SAP, Office, and all customer web-based systems