Community Support Manager

We are looking for an experienced Community Support Manager to lead teams who provide support in single-tenancy properties in the Doncaster, Scunthorpe and Lincoln areas.

The people that we support have complex support needs including acquired brain injury and mental health diagnosis. You will manage a team of Support Workers at each service, and you will coach and mentor the teams to deliver outstanding levels of support and intervention to enable those we support to live their best lives.

You’ll need to ensure that you can support the health and well-being of your teams and you will demonstrate that you can recruit and then retain your team members. You’ll embed a positive work life-balance culture, and you will ensure that you implement a minimum six week rolling rota in each of your services You will be accountable for the financial stability of your portfolio and all aspects of budget expenditure.

Key Responsibilities

1. Provide high quality, supportive line management to approximately 20 Support Workers.
2. Utilise data, research and innovation to identify opportunities to improve performance and service delivery.
3. Ensure that each of your services is underpinned and consistently delivers outstanding support to individuals in accordance with the commissioned contract. You will:
   1. Conduct regular reviews of each person’s support through robust audit.
   2. Implement and monitor operational and contractual performance.
   3. Meet all Key Performance Indicators.
   4. Embed a culture of continuous quality improvement.
   5. Engage your team members in regular supervision and annual appraisal.
   6. Engage your teams in regular team meetings.
   7. Conduct spot checks at different times of the day and on different days of the week including weekends.
4. Ensure that Safeguarding underpins all discussions and actions.

Essential Skills and Experience

1. Previous experience in operations management with the Health and Social Care industry.
2. Charismatic leadership style that will inspire and motivate alongside excellent interpersonal and communication skills
3. A person-centred approach to customer service
4. Have a strong understanding of the issues faced by people with learning disability and/or mental health/complex needs and the support required within the CQC Hospital Directorate Inspection Methodology.
5. Ability and willingness to work flexibly including some night, evening and weekends.
6. Full UK Driving Licence and access to a suitable vehicle in order to attend services in your portfolio on a regular basis.

Recruitment Process

1. Detailed telephone interview with Specialist Recruiter. You'll find out more detailed information about the role and share your skills and experience.
2. Right to Work and Driver checks
3. Face to Face interview with Head of Operations.
4. Compliance checks including DBS and 3 years of referencing.

Induction & Training

We do not expect you to know everything when you join Gray Healthcare. We provide an initial week of training which is a combination of online training (company induction, systems, and medication etc) followed by in-person training on PROACT-SCIPr-UK which is a PBS approach to least restrictive practice, a therapeutic and proven alternative to restraint-dominant approaches.

You will join the CSM Development Programme where a Personal Development Plan will be agreed in conjunction with our Leadership Skills Development sessions.

Training continues throughout your time with Gray Healthcare, and we encourage you to develop and grow your career with us.