HR / People Services Administrator

The Role: People Services Administrator

Our People Services Team is part of the Group People Operations function, and provides payroll, ER and people support across all PIB Group businesses. 

The People Services team provide people support to approximately 4,000 colleagues and Managers across the PIB Group, in a high volume, fast paced environment.  The role requires attention to detail and an excellent standard of customer service.

Responsibilities: 

• Be the first point of contact for handling all People Services queries and administration (alongside other members of the People team).
• Carry out all new starter administration, including offer letters, contracts and set up on the People system (Zeus).
• Issuing of all onboarding information to new starters and associated administrative processes via our webonboarding portal.
• Maintain employee files / records associated with Zeus, ensuring that these meet Company, legislative and regulatory requirements.
• Communicate effectively with the Payroll Services team regarding the notification of new starters, leavers, and variations to contract, in accordance with monthly payroll deadlines, and generating any associated individual correspondence.
• Administration of company benefits via Zeus and ensuring details are passed to the People Benefits Coordinator for action and tracking.
• Provide administrative support for any changes of benefit / status, including timely and accurate liaison with the payroll services team, and the production / issuing of variation to contract letters.
• Be responsible for the accurate and timely maintenance of data on the People system (Zeus).
• Support with improvements to People systems and workflows, by identifying and implementing improvements to tasks and processes, under the supervision of the People Services Manager.
• Accurately administer key employee lifecycle processes, including (but not limited to); maternity / paternity / shared parental leave / adoption leave, flexible working requests, probation (Barbon only) and leavers.
• Work effectively and co-operatively with other members of the People Services Team, to manage the shared People ticketing system (Freshdesk), following all agreed customer services standards and protocols. 
• To ensure that the relevant authorisations have been obtained prior to processing any employee change / starter / leaver.
• Provide references for leavers in line with standard referencing procedure and regulatory requirements.
• Issue exit interviews for leavers.
• Maintain and amend the Holman system as an when required.
• Assist with integrations and uploading the relevant documentation to Zeus.
• Undertake any other reasonable tasks as requested.

Skills & Experience:

• Efficient administrator with high level of accuracy and attention to detail
• Organised approach with ability to prioritise effectively
• Ability to work to tight deadlines under pressure
• Collaborative approach – willing and able to work with other team members to complete joint pieces of work, and team tasks
• Able to balance individual and team tasks
• Experience working in a fast paced, transactional environment

Further information

 As well as a competitive salary we offer the following benefits -

• Competitive holiday allowance with the annual option to buy additional days 
• Death in Service benefit of x4 salary
• Company pension scheme
• Enhanced maternity and paternity leave packages
• A flexible benefits package which allows you to add additional benefits to your overall package
• Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
• Referral schemes 
• Discounted rates on PIB products
• We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
• We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
• PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
• Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
• PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

We are proud of our success and growth and have been recognised for many industry awards across our business.  If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you.  PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. 
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

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