Relationship Manager - South

Main responsibilities of role:

• Manage own portfolio of customers meeting retention, growth and income goals.
• Manage own portfolio of invoice finance clients to further meet retention, growth, and income goals.
• Adherence to the company and Bank standards in respect of all risks including credit, operational and regulatory risk.
• Analyse financial and non-financial information as part of ongoing customer assessment process and ensure appropriate action is taken when required.
• Assess, prepare and submit credit applications for overpayments and annual customer reviews, ensuring appropriate commentary and analysis to aid decision making.
• Monitor customer portfolio and act as necessary to manage within acceptable risk while ensuring quality account management.
• Maintain delivery of a high-quality service to customers.
• Understand the company and the wider Bank’s products and services, and proactively identify and action sales opportunities in order to best meet customer needs.
• Build knowledge and understanding of relevant markets and customers in order to help assessment of customer needs.
• Build and maintain effective relationships with key internal stakeholders, notably within Operations, Sales and Risk functions, to enhance customer satisfaction, risk management and company growth.
• Ensure that customer portfolio is fully compliant with the Bank’s AML policies and procedures.

Additional responsibilities for all employees:

Actively promote and practise the Bank’s Guiding Principles.

Understand and adhere to the Bank’s policies and procedures with particular reference to:

• Conduct Rules and Professional Standards Policy.
• Information Security and Data Protection Act 2018 (GDPR).
• Fair Treatment of Customers.
• Risk management and reporting of risk management incidents.
• Regulatory compliance and prevention of financial crime.
• Disaster recovery and business continuity.
• Proactively contribute to the Performance Planning and Review process.
• Support Bank wide Forums as required or identified.
• Cooperate with and help colleagues across our business, performing other reasonable tasks as may be required from time to time.