Senior Customer Service Advisor

Senior Customer Service Advisor

BCR/AK/11427

Birmingham- St Paul's Square

£25,000 Temp-Perm

Bell Cornwall Recruitment's client is a rapidly growing broadband provider based in Birmingham, St Pauls Square. They are looking for a Senior Customer Service Advisor, who will lead the team from the front, still engaged in day to day frontline customer service whilst being the point of escalation for team members, and responsible for supporting junior members.

The Role:

• Handling and resolving customer service tickets by phone and email
• Supporting and explaining the set up of broadband routers to customers who are struggling
• Maintaining a high standard of service to ensure customer retention
• Being a confident problem solver of more complex issues
• Support, and lead the junior members of the team

The Ideal Senior Customer Service Advisor will have:

• Experience with customer service within the Utilities sector
• A background of customer service within broadband, and solid knowledge of this would be highly desirable
• Excellent telephone manner
• Professional attitude, with excellent time keeping and genuine interest in customer experience
• Ability to commute to St Paul's Square, Birmingham for a full time in the office position

Interested? Please click the 'APPLY' button now!

BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful.

BELL CORNWALL RECRUITMENT

We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life.

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(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)

PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales