Customer Care Agent

Customer Care Agent

Location: Manchester Airport
Contract Type: Permanent
Salary: £29,000 pro rata
Shift Pattern: 4 days on, 4 days off (Shift starts at 3am and ends at 2pm)

Project & role summary:

Exciting Opportunity: Join a high-profile project at Manchester Airport, where terminal two has recently undergone a major revamp! These roles are all about assisting passengers in navigating and using the new check-in technology, ensuring their experience is seamless and efficient. The goal? To help passengers breeze through check-in and security quickly, so they can relax and enjoy the airport amenities before boarding their flights.

We are seeking a dedicated Customer Care Agent to join our team at Manchester Airport. This permanent position operates on 4 days on, 4 days off schedule, with shifts beginning at 3am and ending at 2pm. The role involves overseeing the operational efficiency and customer service standards at various check-in facilities and self-service kiosks within the airport.

Responsibilities:

• Operational Oversight: Monitor Ground Handling Agent (GHA) staff to ensure proper positioning, adherence to procedures, and active promotion of automation technologies. Address any deviations from expected behaviors or processes to uphold operational standards.
• Queue Management: Ensure queueing barriers are set up correctly and that GHA staff effectively manage passenger flow.
• Operational Readiness: Confirm the readiness of Self-Service Kiosks (SSKs), Self-Service Bag Drops (SSBDs), and check-in desks.
• Housekeeping and Compliance: Verify the correct placement of airline branding, signage, and materials at check-in facilities. Ensure desks and other facilities are free from obstructions and ready for operation. Monitor airline adherence to scheduled opening and closing times and staffing allocations.

Skills:

• Excellent communication skills
• Strong organizational abilities
• Attention to detail
• Customer service orientation
• Ability to work under pressure
• Problem-solving skills
• Team collaboration
• Time management
• Flexibility and adaptability
• Basic IT proficiency

**All necessary training will be provided during first couple of weeks of onboarding.

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.