Customer Experience Executive

Customer Experience Executive

Our client, a distinguished and acclaimed specialist tour operator, is dedicated to crafting bespoke holidays to exclusive global destinations. Their unwavering commitment to delivering exceptional customer service ensures that each customer's journey, from their initial online exploration to their return, is an extraordinary experience.

Customer Experience Executive - What will I be doing?

• This is a pivotal one within the Customer Experience team. This position involves overseeing bookings, collaborating closely with customers, and providing personalised service throughout the entire booking process.
• You will coordinate travel arrangements by liaising effectively with customers and suppliers.
• Demonstrate proactive initiative by seeking alternatives for any unavailable components in the customer's itinerary.
• Maintain consistent communication with customers during the quote/booking stages, ensuring a seamless transition to the Operations team.
• Offer support to customers with booking queries, additional services, and adjustments to travel plans.

Customer Experience Executive - What experience do I need?

• A proven track record in travel sales or operations, characterized by meticulous attention to detail.
• A zest for surpassing customer service expectations.
• A high degree of adaptability and flexibility, particularly in challenging situations or amid change.
• Proficiency in negotiation and the art of influencing.
• Strong command of Office365 tools.
• A keen focus on customer service, underscored by exceptional communication skills.

Customer Experience Executive - What else do I need to know?

This is a hybrid role - you will be 2 days a week in their amazing offices in Dorking. There are some lovely benefits including opportunity for discounted staff travel and invitations to engaging familiarisation trips. If you are deeply passionate about travel, possess an unwavering attention to detail, and are dedicated to delivering extraordinary customer service, we encourage you to explore this opportunity.