Wallington
Post Date, 16/12/2024
Salary: 25000-30000 per annum
CUSTOMER OPERATIONS EXECUTIVE.
Full time, fixed term contract, 01st April - 31st Oct 2025. Office-based, hybrid or home-based opportunity.
Newmarket Holidays at a glance
Our aim is to enrich lives and well-being through travel. That is our purpose. Our 'why’. It is ambitious and bold, but through the commitment of our brilliant people, we’re doing more and more each day to create and deliver incredible wish-list holidays. The types of holidays that people have always dreamt of experiencing. We bring those dreams to life and are the trusted friends of our loyal customers.
The Newmarket Spirit is what binds us together. Throughout this, our 42nd year, and all other years, we strive to grow. To challenge ourselves in new ways. Embracing different points of view and realising our potential. For the right person, their story can begin right here.
Role profile
The purpose of this role is to support our customers & Tour Managers from 24 hours before they travel to the time when they return home. You’ll need a calm head and a focus on customer excellence in this fast paced role, as you’ll be helping customers who may experience issues whilst on holiday, ensuring they receive the support they deserve and service which exceeds their expectations. You will be responsible for ensuring that all issues are dealt with proactively, cost-effectively, and always with the customer at the heart of thinking and decision making.
You’ll also be part of our Incident Response team in the event of major disruption or crisis situations, ensuring our customers are supported and our brand protected.
This is a seven-day-a-week operational role and as such, roster flexibility is critical (the earliest roster start time is 0500 and the latest finish is 2200 in peak travel times. However, in the event of significant operational disruption, flexibility is required).
Who we are looking for
What we can offer you
A changing and multi-cultural team-spirited environment with opportunities to learn from new experiences and challenges.
The Newmarket Spirit
The Newmarket Spirit is what binds us together. It is our 'who?’. The Newmarket Spirit bridges the external view of our brand and the internal reality. It seeks to enrich the lives and well-being of our people through travel.
The Newmarket Spirit encompasses five distinct pillars, which have been inspired by people across our organisation.
BE RESPONSIBLE | BE TOGETHER | BE COMMERCIAL | BE DETERMINED | BE A LEADER
Join Us
Sound like the kind of opportunity and place to work that you’re looking for? Please send your CV with a brief covering note about your salary expectations and any notice period. Please note only shortlisted candidates will be contacted.
No agencies, please
As an equal opportunities employer, Newmarket Holidays is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Newmarket Holidays.
You will be contacted on your provided email address.
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